Refund policy

Shipping & Returns

Thank you for supporting Leena Das. This policy applies to physical products & tickets purchased directly through our online store.

Shipping

Processing & Delivery

Orders are packed within 1-3 business days after payment is confirmed. Estimated delivery is 10-20 business days after dispatch.

Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by postal delays, peak periods or customs processing.

Shipping charges and available destinations are displayed at checkout before payment. Any different processing times for pre-orders will be stated on the relevant product page.

Tracking & Delivery Enquiries

Where tracking is available, we will email your tracking details once your order has been dispatched.

If your order has not arrived within the estimated delivery period, or tracking shows it as delivered but you have not received it, please contact orders.outreachau@gmail.com with your order number. We will investigate with the delivery provider and help resolve the issue.

International Shipping

International shipping, where available, will be shown at checkout. Import duties or local taxes not collected at checkout may be payable to the relevant authorities or delivery provider.

Returns, Exchanges & Cancellations

We value sustainability and want to encourage thoughtful purchases that minimise unnecessary waste, packaging and return transport. For this reason, we do not accept change-of-mind returns or exchanges on books, journals, notebooks or pens, including discounted items. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly supplied or does not match its description.

Other Merchandise

For other full-priced merchandise, such as tote bags, you may request a change-of-mind return or exchange within 14 days of receiving your order.

Items must be unused and in their original condition and packaging. Please email orders.outreachau@gmail.com with your order number to request a return and receive instructions.

For these change-of-mind returns, customers are responsible for return postage and any agreed exchange delivery costs. Original shipping charges are not refundable. Discounted merchandise is excluded from change-of-mind returns.

These conditions apply only to voluntary change-of-mind returns.

Damaged, Faulty or Incorrect Items

If there is a problem with your purchase, please email orders.outreachau@gmail.com promptly with:

Your order number or another proof of purchase.
A description of the issue.
Photographs, where practical, to help us assess the problem.

For a major product failure, you may choose a refund or replacement. For a minor failure, we may first arrange a free repair within a reasonable time. Other remedies, including compensation where applicable, remain available under Australian Consumer Law.

The 14-day period and original-packaging requirements for change-of-mind returns do not apply to statutory claims for faulty or incorrectly supplied goods.

Please contact us for return instructions and the correct return address. Where a product problem is confirmed, we will cover or reimburse reasonable return postage costs. Please retain your postage receipt.

Cancellations & Address Changes

Please check your order and delivery address carefully before completing your purchase.

To request a cancellation or address change, email orders.outreachau@gmail.com as soon as possible with your order number and the requested change.

We will do our best to assist before dispatch, but cannot guarantee changes or cancellations once your order is being processed. After dispatch, we cannot accept change-of-mind cancellations or guarantee address changes.

If a parcel is returned because an incorrect address was supplied or it was not collected, we will contact you to discuss the next steps and any proposed redelivery charge. You will not be charged to correct an error we made.

These conditions do not restrict cancellation or refund rights available under applicable consumer law.

Refunds

Once a refund is confirmed, we will process it promptly and notify you by email.

Refunds will be issued to your original payment method unless otherwise agreed. Your bank or payment provider may require additional time for the funds to appear in your account.

Delivery charges and other amounts will also be refunded where required by law.

Nothing in this policy excludes or limits your rights under Australian Consumer Law or other applicable mandatory consumer laws.